For every project we aim to deliver content that perfectly aligns with your vision. Sometimes, this process involves fine-tuning and iterative improvements. Here's how you can work with us to achieve the results you're looking for:
Requesting Adjustments or Reshoots
We offer unlimited reshoots to ensure your complete satisfaction. Consider requesting a reshoot when:
You want to further align the content with your brand preferences
You have new ideas to incorporate into the existing content
You'd like to explore different creative directions
How the reshoot process works:
Leave comments on the assets you’d like reshoot to communicate your requirements with your account manager (see an overview of the proofing/approval process here).
Receive an updated timeline for the adjusted content (typically 1-2 weeks)
Review the new content and provide further input if needed
Important notes:
Your project remains "in progress" during adjustments, maintaining credit allocation
We may need to source additional products or materials
If necessary, we'll assign a new creator to maintain project momentum
Expanding Your Project
As your vision evolves you may want to build upon your initial project. To capture your updated preferences accurately, we recommend submitting a new brief based on your original project. This approach allows you to refine and expand your content strategy without starting from scratch. This approach is ideal for:
Incorporating new concepts that have emerged
Addressing aspects not covered in the original brief
Allocating credits more effectively by creating focused, targeted projects
Here's how to expand your project with a new brief:
Locate the project you want to use as a foundation
Click on the ellipses and select "Duplicate Project" option
This creates an exact copy of your original brief, saving time and maintaining consistency
Revise the project details to reflect your new ideas and requirements
Adjust deliverables, adding or modifying as needed
Refine your brand guidelines or creative direction based on insights from the previous project
Submit as a New Project
Continuous Alignment
We view each project as a collaborative journey that gets better each time. Throughout the process, we encourage:
Open communication about your evolving preferences
Sharing examples or inspiration that capture your vision
Providing specific feedback on elements you'd like to refine
Adding relevant information to your brand profile for future reference
By working together through these refinement processes, we can ensure that the final content truly resonates with your brand and achieves your marketing objectives