Effective communication is crucial for successful collaboration on our platform. This guide outlines best practices to ensure smooth project progression and efficient teamwork.
Keep Communication Within the Platform
Our platform is designed to accommodate feedback and enable collaboration throughout the entire project lifecycle. We strongly recommend keeping all communication within the platform for several reasons:
Streamlined Workflow: Other team members often need access to your feedback for streamlining creator booking and post-production requirements.
Continuity: When your account manager is away, keeping communication on the platform ensures other team members can stay up-to-date.
Avoid Delays: Sending emails or requesting calls can stall the progression of the project.
Using Comment Tools
As a first step, always use the platform's native comment tools for communication. Here's how to effectively use these tools at different stages:
1. Briefing Stage
Use the comments section in the brief to:
Ask additional questions
Express concerns
Seek clarification from your account manager
2. Proofing and Asset Review Stage
Provide feedback on individual, or bulk assets using the comments feature
Utilize the marquee tool to select specific areas for comment
Video feedback is timestamped to the correct frame
Remember: Designers and editors access these comments directly, so leaving all feedback here avoids bottlenecks.
Best Practices for Platform Communication
Provide clear, concise feedback that leaves no room for misinterpretation.
When possible, use screenshots or screen recordings to illustrate your points.
Use @ mentions to ensure the right people see your comments.
Clearly indicate which changes are must-haves versus nice-to-haves.
Respond to comments and questions promptly to keep the project moving forward.
Maintain a courteous and constructive tone in all communications.
✅ Benefits of Platform-Based Communication
Keeps all project-related discussions are in one place, easy to reference and review.
Comments and changes are logged, providing a clear history of the project's evolution. </aside>
By following these communication best practices, you'll contribute to a more efficient, transparent, and successful project workflow on our platform.